Oasis fans furious as Ticketmaster voids tickets over alleged automated purchases
Ticketmaster cancelled their tickets to the band’s reunion tour, accusing them of being bots.
Oasis Reunion Tour has been highly anticipated by fan everywhere around the world. However, the event has been caught up in controversy after Ticketmaster began canceling tickets allegedly purchased through automated bots. The decision has left thousands of fans devastated and has sparked an intense debate over online ticketing practices.
What happened to the tickets?
On Friday, February 7, many ticket holders were notified via email that their concert tickets for renowned venues like Heaton Park in Manchester and Wembley Stadium in London had been canceled. This decision impacts the Oasis Live '25 tour, which marks the band's long-awaited return to the stage after a 15-year hiatus.
The band announced a reunion tour set to start on 2025. Photo: The Telegraph
After the outrage the cancelled tickets caused, a Ticketmaster spokesperson stated that anyone who has been notified and believes their refund was issued by mistake has received a form to complete for review by the tour’s promoters. Many fans are very frustrated because, even if they get reimbursed for the tickets, it's very unlikely that the money they spent on accommodation and flights will also be refunded.
Ticketmaster under investigation
Oasis has faced multiple issues with Ticketmaster, and the recent ticket sale for their highly anticipated reunion tour was no exception. In 2024, thousands of eager fans endured hours-long waits in virtual queues, hoping to secure seats for the band's upcoming summer tour. However, many were met with frustration as ticket prices surged over four times the starting price, with $100 standing room tickets later costing $466 before fees while they waited— a result of Ticketmaster's dynamic pricing system, which adjusts prices based on real-time demand.
As a result, the Competition and Markets Authority (CMA) launched an investigation in September into Ticketmaster's handling of Oasis ticket sales. The inquiry focuses on practices such as dynamic pricing to determine whether the company may have violated consumer protection laws. In a statement, Ticketmaster said it’s committed to cooperating with the CMA.